Legal
Privacy Policy
This notice explains how Goshen Pharmacy handles information submitted through the website, patient portal, booking tools, prescription requests, and pharmacy communications.
Patient information
Clear policies for a secure pharmacy experience.
Information we collect
We collect account details, contact information, appointment details, prescription request information, patient messages, notification preferences, payment references, and technical information needed to operate and secure the service.
How information is used
We use information to provide pharmacy services, manage bookings and prescriptions, contact patients about care, keep clinical and operational records, process payments, improve service reliability, and meet legal, regulatory, and professional obligations.
Sharing and processors
Information may be handled by trusted service providers that support hosting, authentication, email, SMS, payments, analytics, and pharmacy operations. Access is limited to what is needed, and service-role credentials are restricted to server-side systems.
Retention and security
Records are retained only for operational, clinical, legal, and audit purposes. The platform uses role-based access controls, private patient document storage, audit-friendly records, and secure transport to protect patient information.
Your rights and contact
Patients can ask to access, correct, restrict, or delete personal information where the law allows. Contact Goshen Pharmacy for privacy requests or concerns; urgent clinical issues should use NHS 111, 999, or direct pharmacy contact as appropriate.